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A crisis can strike at any time, from anywhere and most organisations are not prepared for the unexpected. In most situations, social media can be fantastic in building communities, in getting your message to your customers/clients/stakeholders, and in adding value to your brand. But when a crisis hits, negative unplanned messages can go out-of-control in seconds which can ruin an ...
Read More »In the world of social media, there is the good, the bad and the ugly.
